Guest Experience Supervisor, Bodrum, Turkey

Full-Time
Temporary
M GALLERY
Rooms
MGallery The Bodrum Hotel Yalikavak, Bodrum, Turkey

REF56262T
Luxury & Lifestyle

Company Description

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Nestled in the charming town of Yalikavak, MGallery The Bodrum Hotel is just minutes away from the famous Yalikavak Marina. The hotel offers a range of thoughtfully designed rooms from cozy Junior Suites to luxurious Executive Suites, and spacious Two-Bedroom Family Suites, each room combines comfort and style for a delightful stay.

Situated by a private beach area, the hotel is a top choice for couples, honeymooners, families, and travelers seeking tranquility.

The five star two-year-old hotel offers; exclusive sandy beach, an infinity pool, beachfront restaurants and bars, The spa features an indoor pool, hamam, gym, and soothing treatments, inviting guests to relax and unwind.

A unique feature of the hotel is its role as an open art gallery, proudly displaying a curated collection of over 100 art pieces from around the world. MGallery the Bodrum Hotel offers more than just a beachfront escape; it is a comfortable, luxurious, and creatively inspiring haven, where every moment is designed to create an unforgettable experience.


Job Description

We are seeking a dynamic and customer-oriented Guest Experience Supervisor to join our team in beautiful Bodrum, Türkiye. As a Guest Experience Supervisor, you will play a crucial role in ensuring exceptional service and creating memorable experiences for our guests. This position requires a passionate leader who can effectively manage and motivate a team while maintaining the highest standards of customer satisfaction.

Oversee and coordinate all aspects of guest services, including check-in/check-out processes, concierge services, and guest inquiries
Lead, train, and mentor a team of guest experience staff to deliver outstanding customer service
Develop and implement strategies to enhance guest satisfaction and loyalty
Resolve complex guest issues and complaints promptly and professionally
Monitor and maintain cleanliness and presentation standards throughout the property
Collaborate with other departments to ensure seamless guest experiences
Analyze guest feedback and implement improvements to service delivery
Ensure compliance with all safety and security procedures
Assist in developing and managing departmental budgets and resources
Stay updated on local attractions and events to provide informed recommendations to guests

Qualifications

Proven experience (2-3 years minimum) in hospitality or customer service roles, with previous supervisory experience preferred
Bachelor's degree in Hospitality Management, Tourism, or related field preferred
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members
Strong leadership abilities and experience in team management
Proficiency in hospitality management software and systems
Fluency in English; additional language skills are a plus
Demonstrated problem-solving and conflict resolution abilities
In-depth knowledge of hospitality industry standards and best practices
Understanding of Turkish culture and customs, with the ability to provide local insights to guests
Flexibility to work varying shifts, including weekends and holidays
Relevant hospitality certifications are a plus
Ability to thrive in a fast-paced, dynamic environment while maintaining a professional demeanor

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Apply
https://careers.accor.com/global/en/job/guest-experience-supervisor-in-mgallery-the-bodrum-hotel-yalikavak-bodrum-turkey-jid-42755