Sales Order Specialist - fixed term contract, Stockholm, Sweden

Category Operations
Developing (E2)
Standard
Location Stockholm, Sweden
Job Id 6005
Job Type Full Time

Join a Revolutionary Change

At Swedish Match, we are committed to a transformative journey, building our future on smoke-free products. This significant change brings immense opportunities. Wherever you join us, you will have the freedom to innovate and deliver superior solutions, with ample space to advance your career in various directions.

Working at Swedish Match feels like building a new business, backed by the extensive expertise of a global brand. Bring your curiosity and ability to engage people, and you can be part of the Operations team driving our substantial commercial transformation.

As we continue our transformation, we are seeking a Sales Order Specialist to join Swedish Match Nordics in our Stockholm office.


Key Responsibilities

The Sales Order Specialist will be part of our Logistics & Distribution team, responsible for developing and maintaining professional relationships with our business customers. This role involves both order management and customer service, working closely with internal and external stakeholders.

Responsibilities include but are not limited to:

Maintaining constant communication with our business internal/external customers and distributors via email and/or phone.
Collaborating with third-party suppliers, such as warehousing and logistics providers.
Registering and reviewing sales orders in SAP.
Managing complaints and monitoring the delivery of goods.
Continuously seeking ways to develop and improve processes.
Ensuring efficient and timely product order flow to our business customers.
Managing the backend processes of the eCommerce platform for restocking websites
Implementing new systems and processes by conducting tests to support further developments.

Please note that this role is a temporary contract for 12 months, with the possibility of extension.

Candidate Profile

We are looking for a social, driven, and forward-thinking individual with the following qualifications:

Bachelor’s degree in a relevant discipline.
2-3 years of relevant work experience in customer service or logistics.
Fluency in written and spoken English; proficiency in a Nordic language is highly beneficial.
Proficiency in MS Office, especially Excel
Knowledge of SAP is favorable.

What We Offer

Our success depends on the dedication of our employees who come to work every day with a sense of purpose and a drive for progress. Join Swedish Match and you will:

Have the freedom to define your future and ours. We empower you to take risks, experiment, and explore.
Be part of an inclusive, diverse culture where everyone’s contribution is respected. Collaborate with some of the world’s best professionals and feel a sense of belonging.
Pursue your ambitions and develop your skills within a global business. Our vast size and scale provide endless opportunities for career progression.
Benefit from a flexible work arrangement that includes both office and home settings, along with adaptable working hours. Our focus is on achieving objectives rather than clocking hours.

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